Refund policy

Last Updated: July 2026

We stand behind the quality of SwiftSponge. If you need to make a return, you have 7 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • It must be in the exact same condition that you received it.
  • Unworn or unused, with tags, and in its original packaging.
  • Accompanied by the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact our support team at swiftsponge.contact@gmail.com .

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package.

Please note: Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order immediately upon reception. Contact us right away if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Exceptions & Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you currently have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging.

Refund Processing

We will notify you once we’ve received and inspected your return to let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at swiftsponge.contact@gmail.com .